Shipping policy
Processing Time
All orders are processed within 2–5 business days, but mostly depends on how Shopify handles this. You will receive a confirmation email once your order has been placed.
Shipping Times
Delivery times vary depending on the product and destination. Typical delivery times are:
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USA: 5–12 business days
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International: 20–30 business days
Some items may ship separately depending on fulfillment partners.
Shipping Rates
Shipping rates are calculated at checkout based on your location and product selection.
Order Tracking
Once your order ships, we will send the tracking number when sent to us by Shopify. If you do not receive one, you can contact us via whatsapp on +1 856 257 7266 or email at contactus@imgsecrets.com. Please allow up to 48 to 72 hours for tracking information to update.
Delays
Orders may experience delays due to customs processing, carrier issues, or high seasonal demand. We appreciate your patience.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at contactus@imgsecrets.com within 7 days, and we will assist you.
Questions?
For any shipping-related questions, contact us at:
📧 contactus@imgsecrets.com